Melissa Thomas
President and CEO

Melissa has worked with people in recovery both on a personal level as well as professionally since 2002. Known for being open and honest, Melissa has a passion for helping others and treats every person with dignity and empathy. Her own personal journey through recovery has given her immeasurable insight and she is proud to share her clean date, March 1st 2001. She is focused on sharing her experience, strength and hope to all those in need.

She began her career as a Residential Housing Manager at a 34-bed facility in West Palm Beach. She went on to become a Detox Tech at an all-women’s treatment facility in Delray Beach, where she also began her formal education in topics such as Domestic Violence, CPR, HIV, Aggression Control & De-Escalation, Environmental Safety, Women’s Issues, Relapse Prevention, and Infectious Disease Control.

In 2004 and 2005, Melissa held a Resident Manager position at an Intensive Outpatient Program in Delray Beach. To enhance her experience in the recovery field she went on to a position at Columbia Hospital’s Acute Care Unit. This experience enabled her to better understand and provide for the complex treatment needs of Dual Diagnosis patients.

Melissa helped to establish several new halfway houses throughout Palm Beach County. In 2010, Melissa went on to become a supervisor of the support staff at a local treatment center. She left there to pursue her dream to open her own facilities. In July of 2012, Melissa opened up our current Intensive Outpatient Program, Step Down, Inc.

Jessica Boff, MS, LMHC, MCAP

Clinical Director 

Jessica is an LMHC, MCAP and ICADC, with 6.5 years of experience working with people struggling with addictions and co-occurring disorders. She graduated with her Master of Science degree from Palm Beach Atlantic University and has had her counseling license for two years. She is trained in EMDR and specializes in trauma, self-esteem, and co-occurring disorders.


Elizabeth McCann, MS, LMHC


Ms. McCann became a Licensed Mental Health Counselor after receiving a Bachelor’s degree in Psychology from the University of Miami and a Master’s degree in Counseling Psychology from Palm Beach Atlantic University.

Having working in the substance abuse and mental health field for the past six years, Ms. McCann is dedicated to providing individualized care to those in need.  Because she understands that addiction may affect the entire family, Ms. McCann believes in the importance of addressing relevant family dynamic issues during the course of therapy.

In order to address underlying core issues to promote healing while building self-love and positive thinking pathways to nurture a secure recovery foundation, Ms. McCann uses a variety of evidence-based approaches such as Cognitive Behavioral Therapy (CBT), Dialectical behavior therapy (DBT), Rational Emotive Behavior Therapy (REBT), and Motivational Interviewing.

John Boswell, LCWS


Mr.  Boswell, a Licensed Clinical Social Worker, received his Master of Social Work degree from Barry University, where he was trained extensively in treating individuals suffering from trauma.  His professional experience includes providing individual and group therapy with individuals and families suffering from substance abuse, trauma, and major mental illness so that they can move forward with their lives and achieve an optimal level of functioning.

Believing that every human being has gifts that belong to the world, Mr. Boswell helps remove and heal the emotional burdens and barriers that block them from recognizing their gifts and reaching their full potential.  With a warm or direct approach as needed, Mr. Boswell uses a variety of interventions such as Cognitive Behavioral Therapy, Behavioral Therapy, Expressive Therapy, Reality Therapy, Insight-Oriented Therapy, and Solution Focused Therapy.

Heather Champion, LMHC


Heather is a Licensed Mental Health Counselor (LMHC). She obtained a Master’s degree in Mental Health Counseling from Adelphi University in Garden City NY in 2013. She has worked in a variety of settings helping individuals with a variety of needs but finds her niche working with those working though life transitions such as finding sobriety. Her expertise is in diagnostics and insight-oriented interventions that help clients develop interoceptive awareness, or mindfulness. Heather is a registered yoga teacher (RYT-200) and has received additional training in Trauma Sensitive Yoga (TSY) and Principle-Based Partner Yoga (PBPY). She is an expert in somatic processing and uses this methodology to assist her clients in resolving anxiety related to complex trauma.

Prior to her career in Mental Health, Heather received a Master’s degree in Industrial/Organizational Psychology from Hofstra University in 2003 and a Bachelor’s degree in Psychology from Stony Brook University in 1998. She worked for many years as an efficiencies expert in corporate America before transitioning to her current role.


John Eagan, LCWS


Mr.  Egan, a Certified Addiction Professional (CAP), earned his Bachelor’s Degree from Loyola University, MD, and is currently pursuing his Master’s in Social Work from Widener University.   He has worked in the field since 2009 and utilizes CBT and interactive group therapy to address relapse prevention, shame, low self-worth and other co-occurring conditions.

One word to best define Mr. Egan is passionate. He is an example of what is possible through overcoming obstacles to change lives of the alcoholic/addict. Mr. Egan meets his clients where they are at and guides them to become who they want to become. He works closely with the family of the client as he believes both can get well at the same time, interdependently. Mr. Egan challenges his clients to become the men and women they only dreamed possible…to be the husbands, wives, fathers, mothers, children, sibling, friend and/or coworker they want to be. He motivates through compassion and drive to help those who still suffer. He states his core value is “purpose”…purpose to help those who suffer from addiction.

Carla Lucas, MSW 


Carla Lucas earned a Bachelor’s Degree in Legal Studies and Behavioral Science and a Master’s Degree in Social Work (MSW) from Barry University. Carla was employed with the State of Florida as a Case Manager and Rehabilitation Counselor for 29 years and is currently a Registered Clinical Social Work Intern preparing to become a Licensed Clinical Social Worker (LCSW). Carla is passionate about providing support for individuals who are suffering from addiction to drugs and alcohol. Her interests include spending time with her daughters and traveling.

Nicole Hulen
Case Manager

Nicole graduated from Seminole Ridge Community High School in 2012 and is currently enrolled at Palm Beach State College in the Addictions Studies program. She is on track to obtain her credentials as a Certified Addictions Counselor from the Florida Certification Board. Nicole has been working in the substance abuse field for the last four years and has a passion for helping those suffering from addiction.

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